Job Description

We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters.

Core role responsibilities will include the following:

• Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads.
• Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams.
• Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations.
• Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness)
• Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations.
• Manage referrals to regulatory bodies, escalating cases and/or seeking guidance when required.
• Produce, collate, and analyse reports monthly to spot trends and reduce future workplace risks
• Support and coach Home Managers to confidently manage day-to-day people issues
• Support and coach Home Managers to confidently lead investigations and prepare investigation reports
• Ensure compliance with UK employment law
• Support with ER projects and initiatives when required

The successful candidate:

• Holds a CIPD level 3 qualification or above
• Can communicate effectively both verbally and in writing, to differing audiences
• Can prepare accurate written correspondence, with a focus on attention to detail
• Have a can-do attitude and the ability to exercise initiative
• Have demonstrable organisational skills
• Possess advanced Microsoft Word, Excel skills – with a high degree of accuracy and speed required in all tasks
• Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
• Demonstrate high level of confidentiality
• Be able to work effectively alone and as part of a team

We are especially keen to hear from individuals who can demonstrate:

• Expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of Employee Relation matters.
• Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law.
• Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment.
• Previous experience within a care setting, experience is advantageous but not essential.
• Willingness to travel, predominantly across the Northeast, with occasional national travel as required.