ER Advisor

Job description

Job Description

Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group.

Please be advised that this role is a field based role.

Core responsibilities will include the following:

Main point of contact for providing advice and guidance to callers into the HR Department

To manage a small caseload of ER cases including

Develop and maintain relationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations.

To ensure the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff

To support on reducing sickness absence through active management of cases including short-term & long-term sickness

To support on meeting the Company’s key performance indicators which relate to case work including sickness absence, grievance, investigations.

To support with managing referrals to regulatory bodies where required

Escalate cases and/or seek guidance from the HR Advisor(s) as and where required
Collate, analyse, and produce reports monthly where required

The successful candidate:

Can communicate effectively, verbally and in writing, to differing audiences

Can prepare accurate written correspondence, with a focus on attention to detail

Have a can-do attitude and the ability to exercise initiative

Have demonstrable organisational skills

Possess advanced keyboard skills – a high degree of accuracy and speed required in all tasks

Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives

Demonstrate high level of confidentiality

Possess a good standard of IT systems, using Microsoft Word, Excel
Be able to work effectively alone and as part of a team

Must Have/Desirable:

We are especially keen to hear from individuals who can demonstrate experience in the following:
Provide expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of employee relations matters.
Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law.
Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment.
Previous experience within a care setting is advantageous but not essential.
Willingness to travel, predominantly across the North East, with occasional national travel as required.

Job Summary

ER Advisor

Akari Care

Field Based Role, LS11 5DZ, United Kingdom

Full time

36775 per Annum